$25 will get you a professional to your home, diagnose your appliance, and provide you with a quote to fix the appliance. We charge the $25 upfront to secure your booking. This DEPOSIT is non-refundable* and applied to your approved quote. In the event a quote is denied, the $25 goes towards the Dispatch & Diagnosis of $129.
*In the event of a cancelation request, the $25 is forfeited and will be used for admin fees, and any shipping charges associated with parts we may have to return.
We would suggest to wait until the problem can be replicated through normal use. This gives us the best possible chance of finding the problem when we arrive to your home.
Sure! As long as you're only needing a cosmetic damage quote . Cooktop glass, dented doors, etc. Send us photos and we will work up a quote for your appliance. There will be a $25 quote fee due, which will apply to your quote when you approve it.
We cannot give estimations for technical problems with your appliance, as every home and installation is unique.
We strive to get your appliance fixed asap! In our experience, ordering parts before we visit your home (based on your description of the problem), gives us an 85% chance of fixing the issue our first time out. With parts ordering, We typically schedule out 4-6 business days. If i feel it needs a diagnosis, we will be out sooner to do that.
We only work on a few brands! We see a lot of the same issues repeatedly. As long as we're given all pertinent information of the appliances symptoms, we have a great chance of solving the issue in one go! Now, we are all humans, and sometimes dont get it right the first time out, but a proper diagnosis will ensure the 2nd visit is a done deal.
Absolutely! Our 90-day promise covers same failures due to identical part failure. Labor charges will be covered under such circumstances. Dispatch and Diagnosis charges will be collected upfront and refunded once the problem has been deemed by the technician to be the same failure. Additional labor charges may need to be included if secondary parts or issues are causing the original issue. Basically - if its on us, we'll take care of it. If its not - we will provide options and suggestions, and even a new quote for separate problems.
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